Tracking order

Thank you for placing an order on adult.eu.wbwshop.com! We understand your concern about the status of your order, so we provide convenient order tracking services. Here are the steps to track your order:

1. After Your Order Is Shipped

•  Once your order is shipped, you will receive a confirmation email containing the tracking number.

•  Please check your inbox (including the spam folder) to ensure you receive the shipping notification.

2. Track Your Order Using the Tracking Number

•  Copy the tracking number from the email.

•  Visit the official website of the carrier (e.g., DHL, UPS, DPD) and enter the tracking number in the "Track Package" or "Order Inquiry" page.

•  You will see the real-time status of your order, including delivery progress and estimated delivery time.

3. Track Your Order Through Your Account

•  If you have registered an account on adult.eu.wbwshop.com, you can log in to check your order status.

◦  Visit adult.eu.wbwshop.com and log in to your account.

◦  Go to the "My Orders" or "Order History" page.

◦  Find your order and click "View Details" or "Track Order."

4. Frequently Asked Questions

•  Did Not Receive Tracking Number: If you do not receive the tracking number within 7 days of shipment, please check your spam folder. If you still cannot find it, contact our customer service team.

•  Tracking Information Not Updated: If the tracking information is not updated for a long time, it may be due to delays in the carrier's system or holiday impacts. You can contact the carrier directly or our customer service team for assistance.

•  Order Status Shows "Delivered" but Not Received: If the tracking information shows that the order has been delivered, but you have not received the product, please contact our customer service team immediately. We will assist you in resolving the issue with the carrier.

Thank you for your understanding and support! We are committed to providing you with excellent shipping services.