Shipping policy

Dear Customer, thank you for choosing adult.eu.wbwshop.com! We are committed to providing you with efficient and secure shipping services to ensure your orders are delivered quickly and accurately. Please carefully read our shipping policy below.


1. Shipping Areas

We currently offer shipping services to European regions, including EU member states (e.g., Germany, Poland, France, Italy, Spain). For specific shipping destinations, please refer to the options available at checkout.


2. Delivery Time

•  In-Stock Items: If the product is in stock, we will ship your order within 48 hours after payment is confirmed. Delivery typically takes 7-20 business days, depending on the destination country's logistics.

•  Out-of-Stock Items: If the product is out of stock, it may take 2-3 months for restocking and delivery. You may contact customer service before placing an order to confirm stock availability.

•  Holiday Impact: Delivery times may be extended during holidays (e.g., Christmas, Easter).


3. Shipping Costs

•  Free Shipping: All orders to European regions enjoy free standard shipping with no minimum order value required.


4. Order Tracking

•  Once your order is shipped, you will receive a confirmation email containing the tracking number. You can track your order in real-time on the carrier's official website using the tracking number.

•  If you do not receive shipping information within 7 days of dispatch, please contact our customer service team.


5. Shipping Issues

•  Non-Delivery: If you did not receive your order, but the tracking information shows it as delivered, please contact us immediately. We will assist you in resolving the issue with the carrier.

•  Damaged Goods: If the product is damaged during shipping, please contact customer service within 24 hours of receipt and provide relevant photos or videos as evidence. We will arrange a refund or exchange for you.


6. Privacy Protection

We understand the importance of your privacy. All shipping information is strictly confidential, and the outer packaging will not display any content related to adult products, ensuring a worry-free shopping experience.


Thank you for your understanding and support! We are committed to providing you with excellent shipping services.