Faq

1. How do I place an order?

•  You can browse products on adult.eu.wbwshop.com, add your favorite items to the cart, and complete the payment as prompted.

2. What payment methods do you accept?

•  We accept various payment methods, including credit cards (Visa, MasterCard), PayPal, and more. Please refer to the checkout page for specific options.


3. How long does delivery take?

•  If the product is in stock, delivery typically takes 7-20 business days. If the product is out of stock, it may take 2-3 months for restocking and delivery. You may contact customer service before placing an order to confirm stock availability.


4. How much is the shipping cost?

•  All orders to European regions enjoy free standard shipping with no minimum order value required.


5. How can I track my order?

•  Once your order is shipped, you will receive a confirmation email containing the tracking number. You can track your order in real-time on the carrier's official website using the tracking number.


6. What should I do if the product is damaged upon receipt?

•  If the product you received is damaged during shipping, please contact customer service within 24 hours of receipt and provide relevant photos or videos as evidence. We will arrange a refund or exchange for you.


7. Can I return or exchange products?

•  Due to the sensitive nature of adult products, items that have been unsealed or used are not eligible for refunds or exchanges unless there is a quality issue. For more details, please refer to our Refund Policy.


8. How can I contact customer service?

•  You can contact our customer service team via:

◦ Customer Support: support@wbwshop.com

◦ Sales Inquiry: sales@wbwshop.com


9. How is my privacy protected?

•  We highly value your privacy. All orders are shipped in discreet packaging, with no content related to adult products displayed on the outer packaging. For more information, please refer to our Privacy Policy.


10. Are your products safe?

•  All our products are made from high-quality materials (e.g., medical-grade silicone and TPE) and undergo rigorous quality testing to ensure they are safe, non-toxic, and durable.