Refund policy

Dear Customer, thank you for choosing adult.eu.wbwshop.com! We are committed to providing you with high-quality products and an excellent shopping experience. Due to the sensitive nature of adult products, please carefully read our refund policy before making a purchase.

1. Eligibility for Refunds

You may request a refund under the following circumstances:

•  Damaged Goods: The product received is damaged during shipping or has obvious quality issues.

•  Incorrect Goods: The product received does not match your order.

•  Non-Delivery: If you did not receive the product, but the tracking information shows it as delivered, please contact us immediately.

2. Non-Refundable Situations

Due to the sensitive nature of adult products, refunds will not be issued in the following cases:

•  Opened or Used Products: For hygiene and safety reasons, products that have been unsealed or used are not eligible for refunds or exchanges.

•  Personal Preferences: Refund requests due to personal preferences (e.g., color, size, material) will not be accepted.

•  Promotional Items: Unless there is a quality issue, promotional items are non-refundable.

3. Refund Process

If you meet the refund criteria, please follow these steps:

1.  Contact Customer Service: Please contact us via email or online chat within 7 days of receiving the product. Provide your order number, a description of the issue, and relevant photos or videos as evidence.

2.  Review and Confirmation: Our customer service team will review your request within 1-3 business days and confirm the refund or exchange solution with you.

3.  Refund Processing: Once approved, the refund will be processed within 5-10 business days and returned to your original payment method. The actual arrival time may vary depending on the payment method or bank processing speed.

4. Exchange Policy

If the product you received has quality issues or does not match your order, we support exchanges. Please contact us within 7 days of receiving the product, and we will arrange an exchange for you.

5. Important Notes

•  Package Integrity: When applying for a refund or exchange, please ensure the product packaging is intact and includes all accessories and gifts.

•  Shipping Costs: If the refund or exchange is due to a quality issue or shipping error, we will cover the shipping costs. If the return is due to personal reasons, the shipping costs will be your responsibility.

Thank you for your understanding and support! We are committed to providing you with excellent service.